Privacy Policy

Privacy Policy for Koblenz Haus

Last Updated: June 29, 2026

At Koblenz Haus, one of our main priorities is the privacy of our visitors. 

1. About Us

Koblenz Haus is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the data you provide when using our holiday rental platform in Australia.

2. Information We Collect

We collect personal and property-related information necessary to facilitate bookings and property management. This includes: 

• Guests & Tenants: Name, contact details, date of birth, government-issued identification (e.g., driver's licence/passport for age and identity verification), payment information, booking history, and special requests.

• Website Visitors: IP addresses, browser types, and website usage data collected via cookies.  

3. How We Collect Your Information

We collect information directly from you when you interact with our website, correspond with our team, or submit an enquiry. We may also collect it indirectly through: 

• Channel partners (e.g., Airbnb, Booking.com, if you book through them).

• Payment gateways handling your transactions securely. 

4. How We Use Your Information

We use your personal data to:

• Manage and process your holiday rental booking.

• Facilitate payment processing and security/damage deposits.

• Communicate with you regarding your stay, check-in instructions, and local area information.

• Verify your identity to prevent fraud and ensure the safety of our properties.

• Comply with Australian legal and tax obligations.  

5. Disclosure of Personal Information

To operate our business effectively, we may share your information with trusted third parties, including:

• Property Owners/Managers: Details necessary to arrange your stay.

• Service Providers: Cleaners, maintenance contractors, and customer support software.

• Payment Processors: Banks and secure transaction facilitators.

• Legal Authorities: If required or authorized by Australian law (e.g., law enforcement investigations). 

6. Data Security and Storage

Your personal information is stored securely in electronic databases. We utilize industry-standard security measures and restrict access to authorized personnel only. 

7. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to access and correct the personal information we hold about you. If you would like to review, update, or delete your data, please contact us using the details below. 

8. Complaints and Contact

For any questions, concerns, or privacy-related complaints, please contact our Privacy Officer at koblenz5352@outlook.com. For more detailed information about privacy rights in Australia, visit the Office of the Australian Information Commissioner (OAIC).